Tie SLOs to business value, not vanity metrics. A fulfillment automation might prioritize freshness and completeness for inventory data, while financial reports emphasize accuracy and reconciliation latency. Publish dashboards, rotate ownership, and rehearse responses so teams understand tradeoffs and keep promises during traffic spikes and source volatility.
Go beyond uptime. Capture structured logs, traces, and data quality metrics aligned with transformations. Enrich alerts with probable causes, recent schema changes, and ownership. When engineers receive context, they fix issues quickly, write better safeguards, and reduce mean time to recovery without paging everyone at three in the morning.
Engineer idempotency, retries with backoff, bulkheads, and circuit breakers into automations. Precompute fallbacks, cache reference data, and prefer eventual consistency where appropriate. Document failure modes in runbooks and test them regularly so recovery steps feel routine, predictable, and calm rather than improvised during stressful, ambiguous outages.